Please show up on time. If you need to reschedule or cancel, please let us know at least 24 hours in advance. A $25 late-fee will be applied for clients who are more than 15 minutes late. If you are late by more than 20 minutes, your appointment could be cancelled. 

The consultation fee is $60 and it is non-refundable. It will be applied to the total balance of your wig purchase.

In-person consultations typically last around an hour to ensure enough time to answer all questions and try on different options without feeling rushed.

We use 100% ethically sourced, unprocessed human hair. The hair has never been chemically treated prior to customization, allowing it to maintain its natural integrity, movement, and longevity.

Unprocessed hair has not been colored, permed, relaxed, or chemically altered. This allows for better durability, more natural styling, and the ability to customize the hair while preserving its original quality.

Yes. Because the hair is unprocessed human hair, it can be styled and colored by a professional. We recommend all chemical services be done or approved by us to preserve quality.

Yes. Ethical sourcing is a non-negotiable for us. All hair is collected with consent and through responsible sourcing practices that prioritize transparency and respect. Ethically sourced refers to hair that is voluntarily donated or sold by individuals through trusted suppliers. We do not claim third-party ethical certifications at this time.

We offer both. Some pieces are ready-to-wear, while others can be customized for color, cut, density, and fit. Customization options are discussed during your consultation.

Yes, we highly recommend a consultation. This allows us to ensure the best fit, style, and overall experience based on your lifestyle, preferences, and needs.

Our wigs are designed for women experiencing hair thinning, hair loss, or anyone seeking a luxury, natural-looking hair solution—whether for medical, hormonal, postpartum, or personal reasons.

Yes. Every detail—from hairline design to density and movement—is carefully considered to create the most natural appearance possible.

Comfort is a priority. Our wigs are designed to be lightweight, breathable, and suitable for extended wear when properly fitted and maintained.

With proper care, our wigs made from unprocessed human hair can last multiple years. Longevity depends on wear frequency, maintenance, and care routines.

Yes. We offer ongoing services such as trims, color refreshes, and maintenance. Details are discussed during your consultation.

Due to the personalized nature of our wigs, all sales are final. We ensure all details are thoroughly discussed during the consultation process to avoid any uncertainty.

Care instructions will be provided with your purchase. Proper washing, styling, and storage are key to maintaining the hair’s quality and longevity.

You can book a consultation directly through our website. Once booked, you’ll receive a short form to help us prepare for your session.

We’re here to help. Feel free to contact us or book a consultation so we can guide you personally.